Frequently Asked Questions2025-10-29T16:32:55+00:00

Straight Answers to Common Questions

Choosing or replacing an industrial brush isn’t always straightforward. With so many materials, configurations, and application requirements, it’s normal to have questions—and we’re here to answer them.

Below, you’ll find clear, practical responses to the most common questions we hear from engineers, buyers, and maintenance professionals. If you don’t see your question listed, feel free to reach out to our team and we’ll be glad to help.

Gastonia Brush Company Display

Frequently Asked Questions

Can you make a brush to fit my specific machine or application?2025-10-28T23:52:02+00:00

Yes. Nearly every brush we make is custom-built to fit a particular machine, process, or performance requirement. If you have specs, send them. If not, we’ll help you define what you need.

What information do I need to provide for a custom brush?2025-10-28T23:52:02+00:00

We’ll typically ask for your application, brush dimensions, material preferences (if known), operating environment (e.g., temperature, moisture), and any mounting or speed requirements. If you’re not sure, we’ll walk you through it.

Can you reverse-engineer an old or worn-out brush?2025-10-28T23:52:01+00:00

Absolutely. Many clients send us samples of brushes they can’t find or want improved. We’ll evaluate the design, recommend enhancements, and create a high-performance replacement.

What types of filament or brush fill do you offer?2025-10-28T23:52:00+00:00

We offer synthetic, wire, natural fiber, abrasive, and FDA-compliant filaments. The best option depends on your application—whether you’re scrubbing, sealing, guiding, or cleaning.

Do you make brushes for high-temperature or harsh environments?2025-10-28T23:51:59+00:00

Yes. We work with materials that can handle heat, moisture, chemicals, static electricity, and other extreme conditions. Tell us what your process demands, and we’ll match the right materials.

What industries do you serve?2025-10-28T23:51:58+00:00

Our brushes are used in aerospace, automotive, food processing, textile, pharmaceutical manufacturing, and more. If you build or run machinery, we likely have experience in your field. Learn more about the industries and applications we serve.

Do you make brushes for FDA or USDA-regulated applications?2025-10-28T23:51:57+00:00

Yes. We offer food-grade brushes made with FDA-compliant materials for direct or indirect contact in food and pharmaceutical environments.

How do I request a quote?2025-10-28T23:51:56+00:00

You can fill out our online quote form with your brush specs and application details. If you prefer, you can also call us or send an email with drawings, photos, or a sample.

What is your typical lead time for custom brushes?2026-01-22T21:18:56+00:00

The vast majority of all the items we produce are custom-made. Lead times vary depending on complexity, material availability and volume. Rush options may be available.

Do you offer volume discounts or production runs?2025-10-28T23:51:54+00:00

Yes. We can manufacture one brush or thousands. Volume pricing is available for recurring orders, OEMs, and large production runs.

Where do you ship?2025-10-28T23:51:53+00:00

We ship across the U.S. and around the world. Our brushes have been used in manufacturing plants on five continents—and even on NASA missions to Mars.

What if I need help after my order ships?2025-10-28T23:51:52+00:00

We stand behind our products and are happy to support you after delivery. If something’s not right or you need adjustments for future orders, just give us a call.

What if I don’t know exactly what I need?2025-10-28T23:51:51+00:00

That’s more common than you’d think. Just tell us what your brush needs to do, and we’ll help narrow down the right shape, material, and design.

Can I visit your facility or speak with an engineer directly?2025-10-28T23:51:51+00:00

Yes. We’re based in Gastonia, NC, and welcome pre-scheduled visits. You can also speak directly with a sales engineer to discuss your project in detail.

Still have questions? We’re here to help.

We’ll help you select the right brush type and material for your specific application. Whether you’re replacing an existing brush or starting a new design, our team is here to guide you.

Go to Top